Return & Refund Policy

At Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community, your satisfaction is important to us. If your purchase does not meet your expectations, you may request a return within 30 calendar days of delivery.

Eligibility for Returns

To qualify for a return, items should meet the following conditions:

Be unused and in their original condition
Include original packaging and any accessories as applicable

Certain products may be excluded from returns due to their nature, condition, or legal restrictions. Items marked as final sale or identified as non-returnable cannot be returned unless required by law.

How to Request a Return

Submit your return request within 30 calendar days after delivery. For damaged, defective, or incorrect orders, please contact us immediately upon receipt. We may request photos or additional details to assess the issue and determine the best resolution.

Return Shipping

Return shipping costs for change-of-mind returns are generally the customer's responsibility unless otherwise specified. We recommend using a trackable shipping service for any returns to ensure safe delivery.

Refunds

Once we receive and inspect the returned item, we will begin the refund process.
Refunds are typically issued to the original payment method.
Refund processing times can vary between 5 to 10 business days depending on your payment provider or financial institution.
Original shipping charges may not be refundable unless the return is due to an error, defect, or other qualifying circumstance.

Exchanges

Exchanges are available for eligible items depending on inventory. If an exchange cannot be fulfilled, a refund may be issued instead.

Order Cancellations

Orders can be canceled within 24 hours of placing the order. Beyond this window, cancellation requests may not be accepted.

Policy Updates

Frost Buddy | Drinkware Like NoOne Else | Faith, Family, Community reserves the right to update this policy as needed. The policy version active at the time of your purchase will apply to your order.